Return & Refund Policy

TableTools.us is an online store dedicated to the sale of handcrafted, high-quality table tools designed for culinary enthusiasts, chefs, and kitchen lovers. We operate exclusively through our website www.tabletools.us and ship only within the United States.

Warranty Policy

All our products are made with carefully selected materials and follow strict artisanal processes. If a product presents a manufacturing defect, customers may request our limited warranty within 30 days from the date of delivery. This warranty covers only factory defects and does not apply to misuse, natural wear and tear, or damage caused by improper handling.

How to Request a Return

To initiate a return or warranty claim, please contact us at info@tabletools.us within 30 days of receiving the product. The message must include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

  • Full name and shipping address

Our team will respond within 48 business hours with detailed instructions on how to proceed with a product review, exchange, or refund.

Return & Exchange Policy

Returns are accepted if the following conditions are met:

  • The product has not been used.

  • The product is in perfect condition.

  • All original packaging is included.

  • The return request is made within 30 calendar days of delivery.

We do not accept returns for customized items or products that have been altered or damaged by the customer.

Important Considerations

Due to their handcrafted nature, our products may exhibit minor variations in texture or color. These natural characteristics are not considered defects and are not grounds for return.

Defective Products

If a product has a clear manufacturing defect, the customer must notify us within 24 hours of delivery, including photos and a description of the issue. TableTools.us will evaluate the case and, if applicable, issue a replacement or refund based on product availability.

Shipping Costs

For returns due to manufacturing defects or shipping errors, TableTools.us will cover the return and reshipment costs.

For voluntary returns (e.g., dissatisfaction, change of mind), the customer is responsible for all return shipping fees.

Shipping & Delivery Times

All orders are processed and shipped within 2 to 3 business days after payment confirmation.

Estimated delivery time: 3 to 7 business days, depending on the customer’s location within the United States.

Once the package is handed over to the carrier, TableTools.us is not responsible for loss, delays, or damage caused during transportation. Customers are advised to double-check their shipping address before completing the order.

Governing Law & Jurisdiction

This policy is governed by the laws of the State of Florida, United States. Any legal dispute related to these policies will be resolved by the competent state or federal courts in Florida.